Phil Bernie, Director, KeyPay

“PACC provides a professional and personalised service, hiring committed and well-suited individuals who have really engaged with our company and added value to our operations. Of the 15 recruits hired through PACC nearly three years ago, 14 remain in post. This represents a 93% retention rate, which shows their process works”

The Challenge

KeyPay is a revolutionary payroll and workforce management system, launched in Australia in 2012.  It is the only cloud-based payroll provider specifically built for the modern payroll bureau.  Having been established with the objective of making payroll easier, KeyPay now works with over 160,000 businesses, processing over $21 billion in payments annually.  The company is now established as a sector leader.

In 2018, the company began international expansion and became the first truly cloud-based payroll system available in the UK.  Since then, KeyPay has transformed payroll processing for employers and bureau businesses alike. By offering fully flexible and customisable solutions, the company has reshaped the UK’s payroll landscape.

PACC played an important role in facilitating this expansion, commissioning us to hire talent to expand its existing Australian team and build its UK business. KeyPay needed employees who would be comfortable working full-time from home and were happy to pioneer a virtual working culture.

The Solution

This meant identifying their specific talent requirements to match the company’s business culture and structure. We created a detailed picture of the environment into which new recruits would fit.

PACC analysed the strengths of top performers to create a bespoke interview.  This was used to assess each candidate and those that scored above the interview benchmark were put forward.  PACC also provided written reports outlining the strengths and potential limitations of these individuals, information used in the selection of candidates and to optimise their future management.

The Results

20% improvement in attrition rates; 98% repeat business ; and 324 success stories to-date.

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